Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Here, we have answered some of the most common questions regarding payments, shipping, refunds, and returns. If you have any other questions, feel free to contact us.
1. What payment methods do you accept?
For a detailed list of all accepted payment methods, please refer to our Payments Policy. We accept various options, including credit/debit cards, net banking, and popular digital wallets.
2. Do you offer free delivery?
Yes! We offer free delivery on orders above 2000 Rupees. For more information on delivery, please visit our Shipping and Delivery Policy.
3. How long will it take for my order to arrive?
The minimum delivery timeline for orders is 5 days, and the maximum is 12 days. However, please note that there may be delays due to manufacturing or logistical reasons. You can find more details in our Shipping and Delivery Policy.
4. Can I track my order?
Yes, you will receive tracking details via email once your order has been shipped. For more information, please refer to our Shipping and Delivery Policy.
5. What should I do if my package is damaged or tampered with?
If the packaging of your order is damaged or tampered with, please refuse to accept the delivery. Immediately contact our Customer Care at support@himalayanstore.in (Weekdays: 10.30 am to 6.30 pm), mentioning your order reference number. We will arrange for a replacement as soon as possible. For more details, see our Shipping and Delivery Policy.
6. How do I request a return or refund?
If you are not satisfied with your purchase, you may request a return or refund according to our Refund and Returns Policy. Make sure to review the conditions for returns and refunds, including timeframes and requirements for the products.
7. Can I cancel my order?
Orders can be canceled within a specific timeframe as outlined in our Refund and Returns Policy. If you need assistance with a cancellation, please contact us promptly at support@himalayanstore.in.
8. What should I do if my order is delayed?
While we make every effort to ensure timely delivery, there may be occasional delays due to unforeseen circumstances. If your order is delayed beyond the expected timeframe, please feel free to contact our support team. We will keep you informed of any updates. For more details, visit our Shipping and Delivery Policy.
9. How can I get in touch with customer support?
For any inquiries or issues, you can reach our Customer Support team through our Contact Us page. Alternatively, you can email us at support@himalayanstore.in.
10. What should I do if I received the wrong item?
If you have received an incorrect item, please contact our Customer Care team immediately at support@himalayanstore.in. We will work swiftly to resolve the issue by either providing a replacement or processing a return.
11. Are there any hidden charges or taxes?
No, we do not have any hidden charges. The price you see at checkout is the final price. Any applicable taxes or fees will be clearly mentioned before you confirm your order. If you are unsure, please refer to our Payments Policy for more details.
12. Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact us as soon as possible. We will try to accommodate the change before the order is shipped. However, changes cannot be guaranteed once the order is processed or dispatched. For assistance, reach out to us at support@himalayanstore.in.
13. Do you offer international shipping?
Currently, we only provide shipping within India. We do not offer international shipping at this time. Please check back with us later for any updates regarding international shipping options.
14. How do I know if my payment has been successful?
Once you complete your payment, you will receive an email confirmation with the details of your order. If you did not receive a confirmation email, please check your spam or junk folder. If you still have issues, feel free to contact us for assistance.
15. How do I know if an item is out of stock?
If an item is out of stock, it will be indicated on the product page. You can also sign up for stock alerts, and we will notify you when the product becomes available again.
16. Can I return a product after using it?
Our return policy generally requires that products be in unused and original condition. If you have used the product, we encourage you to carefully review our Refund and Returns Policy for specific conditions and exceptions.
17. What happens if my order is lost in transit?
In the rare event that your order is lost during transit, please get in touch with our Customer Care team at support@himalayanstore.in. We will work with our delivery partners to investigate the situation and ensure a replacement or refund, as per the situation.
18. Can I add items to an already placed order?
Unfortunately, once an order has been confirmed and payment has been processed, you cannot add items to it. If you wish to purchase more items, we recommend placing a separate order. If you need assistance, please contact us at support@himalayanstore.in.
19. How do I track my refund?
Once your return is processed, we will notify you via email. Refunds will be processed in the same manner as your original payment method. Depending on your bank or payment provider, the funds may take a few business days to reflect in your account. You can also contact our support team for more information.
20. Is my personal and payment information secure on your website?
Yes, your privacy and security are of utmost importance to us. We use encryption and secure payment gateways to protect your personal and payment details. For more information, please refer to our Privacy Policy or feel free to contact us for further details.
If you have any further questions or need assistance, our team is here to help. Feel free to contact us, and we’ll do our best to ensure you have a smooth shopping experience!